POLICIES & FAQs - High Cotton Textile

POLICIES & FAQs

Contact
For general inquires, kindly email us highcottontextile@gmail.com

Fabric Swatches
We strongly advise that you order a swatch of the fabric you’d like before purchasing, if precise matching is preferred. Slight variations in color may occur due to the handmade nature of our products. 

Return and Exchange Policy
Contact us within 3 days of delivery for any returns or exchanges. There is a 25% restocking fee for all returns and exchanges.

In order to return an item you must contact us to issue you a return number (RMA number) that is to be placed on the exterior of the box you return the item(s) in.

We HIGHLY recommend that you return your merchandise via insured courier (FedEx, UPS, USPS Parcel Post) and keep your receipt & tracking number. High Cotton Textile is not responsible for items damaged or lost in transit.

If the original item is purchased with a promo code or discounted price, the same promo code can not be used on the exchange.

ATTN: (RMA Number)
High Cotton Textile
3145 County Road 2287
Glenwood, AL 36034

Please note: We will not accept returns without the return number on the outside of the box.

Cancellation / Changes to orders
We do not allow for any cancellations or changes to orders that have already been placed. Please double check your order before completing it. 

A few notes about shipping
There is a 5-7 business day processing time on all orders. 
Every order is handmade as the orders are placed.
All orders ship within 5-7 business days.                                                                       
Please make sure the address you provide us with is correct. 

DOMESTIC SHIPPING: We ship M-F so you can expect your orders to typically arrive within 2-5 days once shipped. We ship via USPS Priority Mail, FedEx, and UPS Ground, depending on your location.

INTERNATIONAL SHIPPING: We also ship internationally, to everywhere in the world. Shipping cost, however, is for postage alone. Packages may be subject to customs or duties upon arrival in country. Please note that most international packages will be sent via First Class International Mail which does not include tracking or delivery confirmation. Shipping times vary depending on location, time of year and local postal service. On average, packages should arrive in 3-5 weeks. International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs; unfortunately High Cotton Textile has no control over this. Please contact us for an International Shipping Quote.

What if my package is lost or stolen?
We are not responsible for lost or stolen packages. Please check with your local USPS if you believe your package has been lost or stolen. Please note that refunds are not issued on lost packages. 

Sizing details
All crib bedding pieces are made to fit standard size cribs, measuring approximately 28” x 52”. All crib bedding pieces are made to fit a standard size crib mattress. 

Care instructions
We recommend washing our bedding pieces separately from other laundry, on the delicate cycle, with cold water and tumbling dry on low. We do not recommend machine washing bumper inserts, only spot-cleaning those if necessary.

Wholesale availability
Please contact us for wholesale availability and/or private label for any of our pieces. All of our designs are original and copyrighted.

Gift wrapping and packaging
We are happy to offer a simple gift wrap or add a personalized note if your order is a gift. Leave us a note with what you’d prefer your gift note to say.

I'm local, can I pick up my order?
Unfortunately we currently do not have a storefront and are unable to allow for local pickup. Our apologies.

The item I want is out-of-stock, when will it be available?
We use Instagram often to announce new products and restocks of our favorite products. If you follow there, @highcottontextile, you will be 'in the know'.

When will you be having a sale?
We do a very limited number of sales throughout the year. If you join our mailing list, you'll enjoy secret sales and the perks of being the first to know about new releases and all sorts of other good stuff.


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