For general inquires, kindly email us email@example.com.
We strongly advise that you order a swatch of the fabric you’d like before purchasing, if precise matching is preferred. Slight variations in color may occur due to the handmade nature of our products.
Return and Exchange Policy
Due to everything in our shop being custom and handmade to order and fabric swatches being available to order prior to ordering any bedding piece(s), we apologize that we do not accept any returns and/or exchanges.
Cancellation / Changes to orders
We do not allow for any cancellations or changes to orders that have already been placed. Please double check your order before completing it.
A few notes about shipping
There is a 5-10 business days processing time on all orders.
Every order is handmade as the orders are placed.
All orders ship within 5-10 business days.
Please make sure the address you provide us with is correct.
DOMESTIC SHIPPING: We ship M-F so you can expect your orders to typically arrive within 2-5 days once shipped. We ship via USPS Priority Mail, FedEx, and UPS Ground, depending on your location.
INTERNATIONAL SHIPPING: We also ship internationally, to everywhere in the world. Shipping cost, however, is for postage alone. Packages may be subject to customs or duties upon arrival in country. Please note that most international packages will be sent via First Class International Mail which does not include tracking or delivery confirmation. Shipping times vary depending on location, time of year and local postal service. On average, packages should arrive in 3-5 weeks. International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs; unfortunately High Cotton Textile has no control over this. Please contact us for an International Shipping Quote.
What if my package is lost or stolen?
We are not responsible for lost or stolen packages. Please check with your local USPS if you believe your package has been lost or stolen. Please note that refunds are not issued on lost packages.
All crib bedding pieces are made to fit standard size cribs, measuring approximately 28” x 52”. All crib bedding pieces are made to fit a standard size crib mattress.
We recommend washing our bedding pieces separately from other laundry, on the delicate cycle, with cold water and tumbling dry on low. We do not recommend machine washing bumper inserts, only spot-cleaning those if necessary.
Please contact us for wholesale availability and/or private label for any of our pieces. All of our designs are original and copyrighted.
Gift wrapping and packaging
We are happy to offer a simple gift wrap or add a personalized note if your order is a gift. Leave us a note with what you’d prefer your gift note to say.
I'm local, can I pick up my order?
Unfortunately we currently do not have a storefront and are unable to allow for local pickup. Our apologies.
The item I want is out-of-stock, when will it be available?
We use Instagram often to announce new products and restocks of our favorite products. If you follow there, @highcottontextile, you will be 'in the know'.
When will you be having a sale?
We do a very limited number of sales throughout the year. If you join our mailing list, you'll enjoy secret sales and the perks of being the first to know about new releases and all sorts of other good stuff.
*** COVID-19 UPDATE ***
We are still working in our studio and shipping our orders just as quickly as possible, but please understand that we are working with a reduced staff at this time. Due to an extremely high demand for our bedding pieces and our current large work order list, we are running a bit behind, so there is going to be a slight delay on our turnaround/completion times. We are SO VERY THANKFUL for our customers and our small business during this time, especially with everything going on in our world. Please know that we are working as fast as possible on fulfilling our handmade orders, while keeping ourselves and our sewing helpers well and safe. We very much appreciate our clients, and thank you so much for supporting our small handmade business. We wish you and your family the best of health, wellness, prosperity, and safety during this pandemic. You will truly love your order when you receive it and we sincerely thank you for your patience and support.
Copyright © 2019 High Cotton Textile. All rights reserved.