FAQS

*** COVID-19 UPDATE ***

We are still working in our studio and shipping our orders just as quickly as possible, but please understand that we are working with a reduced staff at this time. Due to an extremely high demand for our bedding pieces and our current large work order list, we are running a bit behind, so there is going to be a slight delay on our turnaround/completion times. We are SO VERY THANKFUL for our customers and our small business during this time, especially with everything going on in our world. Please know that we are working as fast as possible on fulfilling our handmade orders, while keeping ourselves and our sewing helpers well and safe. We very much appreciate our clients, and thank you so much for supporting our small handmade business. We wish you and your family the best of health, wellness, prosperity, and safety during this pandemic. You will truly love your order when you receive it and we sincerely thank you for your patience and support.

Contact

For general inquires, kindly email us highcottontextile@gmail.com.

Fabric Swatches

We strongly advise that you order a swatch of the fabric you’d like before purchasing, if precise matching is preferred. Slight variations in color may occur due to the handmade nature of our products.

Return and Exchange Policy

Due to everything in our shop being custom and handmade to order and fabric swatches being available to order prior to ordering any bedding piece(s), we apologize that we do not accept any returns and/or exchanges.

Cancellation / Changes to orders

We do not allow for any cancellations or changes to orders that have already been placed. Please double check your order before completing it.

A few notes about shipping

There is a 6-8 weeks processing time on all orders. Every order is completely handmade to order, in the order in which orders are placed. All orders ship within 6-8 weeks. Please make sure the address you provide us with is correct.

Domestic Shipping

We ship M-F so you can expect your orders to typically arrive within 2-5 days once shipped. We ship via USPS Priority Mail, FedEx, and UPS Ground, depending on your location.

What if my package is lost or stolen?

We are not responsible for lost or stolen packages. Please check with your local USPS if you believe your package has been lost or stolen. Please note that refunds are not issued on lost packages.

Sizing details

All crib bedding pieces are made to fit standard size cribs, measuring approximately 28” x 52”. All crib bedding pieces are made to fit a standard size crib mattress.

Care instructions

We recommend washing our bedding pieces separately from other laundry, on the delicate cycle, with cold water and tumbling dry on low. We do not recommend machine washing bumper inserts, only spot-cleaning those if necessary.

Wholesale availability

Please contact us for wholesale availability and/or private label for any of our pieces. All of our designs are original and copyrighted.

Gift wrapping and packaging

We are happy to offer a simple gift wrap or add a personalized note if your order is a gift. Leave us a note with what you’d prefer your gift note to say

I'm local, can I pick up my order?

Unfortunately we currently do not have a storefront and are unable to allow for local pickup. Our apologies.

The item I want is out-of-stock, when will it be available?

We use Instagram often to announce new products and restocks of our favorite products. If you follow there, @highcottontextile, you will be 'in the know'.

When will you be having a sale?

We do a very limited number of sales throughout the year. If you join our mailing list, you'll enjoy secret sales and the perks of being the first to know about new releases and all sorts of other good stuff.

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