FAQ

Contact

 

For general inquires, kindly email us at customercare@highcottontextile.com.

 

Emails

 

Regarding emails inquiring about order status updates: Please note that we respond to emails pertaining to order status inquiries within 3 business days. Please allow our team 3 full business days to be in touch with any order status update inquiry emails. Current standard turnaround times are 6 weeks *approximately* from the date of order to the date of completion/shipping, which is shown in the shipping information on each product.

 

Fabric Swatches

 

We strongly advise that you order a swatch of the fabric you’d like before purchasing, if precise matching is preferred. Slight variations in color may occur due to the handmade nature of our products.

 

Return and Exchange Policy

 

Returns and exchanges may only be requested within 3 days of delivery. After a return request is made and accepted, then the product must be received at our shop within 10 days. Please see our return and exchange policy for more details.

 

Cancellation / Changes to orders

 

Cancellations may only be requested within 1 hour of purchase. We do not make any types of pricing adjustments once an order is placed. Non-cancellation items include any orders containing fabric swatches and any orders containing crib liners. Orders containing fabric swatches, fabric yardage, and/or crib liners are final sale and cannot be cancelled. There is a 25% cancellation fee for all other cancellations. Please see our return and exchange policy for more details.

 

Promo Codes

 

All promo codes, gift cards, or store credit must be used at the time of order placement. We can not adjust an order once it's been placed.

 

What if my package is lost or stolen?

 

We are not responsible for lost or stolen packages. Please check with your local USPS if you believe your package has been lost or stolen. Please note that refunds are not issued on lost packages.

 

Sizing details

 

All crib bedding pieces are made to fit standard size cribs, measuring approximately 28” x 52”. All crib bedding pieces are made to fit a standard size crib mattress.

 

A few notes about shipping

 

Every order is completely handmade. All orders have different shipping times, and the estimated shipping date is shown on each product. Please make sure the shipping address you provide us with is correct.

 

Domestic Shipping

 

We ship M-F so you can expect your orders to typically arrive within 2-5 days once shipped. We ship via USPS Priority Mail, FedEx, and UPS Ground, depending on your location.

 

Care instructions

 

We recommend washing our bedding pieces separately from other laundry, on the delicate cycle, with cold water and tumbling dry on low. 

 

Wholesale availability

 

Please contact us for wholesale availability and/or private label for any of our pieces. All of our designs are original and copyrighted.

 

Gift wrapping and packaging

 

We are happy to offer a simple gift wrap or add a personalized note if your order is a gift. Leave us a note with what you’d prefer your gift note to say.

 

I'm local, can I pick up my order?

 

Unfortunately we currently do not have a storefront and are unable to allow for local pickup. Our apologies.

 

The item I want is out-of-stock, when will it be available?

 

We use Instagram often to announce new products and restocks of our favorite products. If you follow us there, @highcottontextile, you will be 'in the know'.

 

When will you be having a sale?

 

We do a very limited number of sales throughout the year. If you join our mailing list, you'll enjoy secret sales and the perks of being the first to know about new releases and all sorts of other good stuff.