FAQ

Help & Information

Frequently Asked Questions

Everything you need to know about ordering, shipping, care, and more. Don't see your question? Reach us anytime at customercare@highcottontextile.com.

Ordering

Every piece is cut and sewn to order in our Alabama studio, so production times vary by item:

  • Crib skirts, rail covers, and all other bedding — 3–10 business days
  • Crib bows — usually within 3 business days
  • Fabric swatches — usually within 1 business day

Once your order ships, most domestic packages arrive within 2–5 business days. You'll get a tracking number by email the moment it leaves the studio.

Almost always, yes. Between production and transit, most orders are in your hands within about two to three weeks of ordering.

If you're working against a specific date — a due date, a baby shower, a nursery reveal — email us before you order at customercare@highcottontextile.com and we'll tell you honestly whether we can make it. If we can't, we'll say so.

Already ordered and your timeline changed? Send us your order number. We'll do everything we can to move you up.

Yes — and we love these orders. Nearly every detail can be changed: ruffles, cording, ties, bows, or the body of the piece itself. Most color changes are free of charge.

Add your pieces to the cart, then leave your requests in the Order Notes field at checkout. Forgot? Email us with your order number before we begin sewing and we'll add it.

See what's possible on our Customizations page. Please note that fully custom orders are final sale.

Yes — and there's no cancellation fee as long as we haven't started on your order yet. Just email us with your order number as soon as you know.

Once fabric has been cut for your order, a 15% processing fee applies, since your materials and labor are already committed.

Fabric swatches and fabric by the yard are final sale. Promo codes and store credit have to be applied at checkout and can't be added afterward.

Yes, at no charge. Leave a note at checkout telling us what you'd like the gift note to say and we'll wrap it and tuck it in.

We run a handful of sales each year. The best way to hear about them first is our VIP list — new releases, studio updates, and subscriber-only offers.

Codes have to be applied at checkout and can't be added to an order retroactively.

Shipping

Shipping is free on every order, with no minimum. We ship Monday through Friday via UPS Ground, USPS Priority Mail, or FedEx, depending on where you are.

Most domestic packages arrive within 2–5 business days of shipping. You'll receive tracking as soon as your order leaves the studio.

Please double-check your shipping address before ordering — once a piece is in production we're not able to reroute it.

We do. International shipping is calculated by destination and shown once you enter your address at checkout. Any customs duties or import fees are set by your country and are the buyer's responsibility.

Email us. We'll help you track it down and walk you through filing a claim with the carrier — you won't be sorting it out alone.

It helps to check with your local carrier or post office first, since packages marked delivered often turn up with a neighbor or at the back door within a day or two.

For full coverage on lost, stolen, or damaged packages, you can add Route Package Protection at checkout.

Not at this time — we're a working studio without a public storefront, so every order ships direct to you.

Products & Fabrics

100% washed cotton from American mills, in a medium weight — substantial enough to hold its structure, never stiff. No synthetic blends, no flame-retardant treatments, no chemical finishes.

Every yard is washed and dried in our studio before we cut, so your bedding arrives already soft and won't shrink on you at home.

More on our Fabric & Materials page.

Yes, and we genuinely recommend it. Screens render color differently, and our pinks and neutrals in particular shift depending on the light in your room.

Swatches are $5, ship within one business day, and are available in our Swatches collection. Swatches themselves are final sale.

Not sure which shades to compare? Email us what you're matching — a paint chip, a crib finish, a fabric you already own — and we'll tell you which swatches to order.

Our pieces are made to fit standard cribs, approximately 28" × 52". Crib skirt drop length depends on the style:

  • Farmhouse crib skirts (tailored, no ruffle) — 20" finished drop
  • Ruffled crib skirts — 22" finished drop; the ruffle adds a couple of inches for a fuller, more draped look

Have a mini crib or a non-standard size? We make those too — email us before ordering and we'll sort out the measurements.

Because everything is made to order, most pieces are always available. If something shows unavailable it usually means we're low on that specific fabric.

Email us and we'll tell you when it's back — or suggest a shade that's very close. New releases and restocks are announced on @highcottontextile and to our VIP list first.

Care

  • Wash — machine wash cold on gentle, separately from other laundry
  • Dry — tumble dry on medium, separately. A quick toss in the dryer releases wrinkles between uses
  • Iron — optional, on medium heat. A handheld steamer works well too

Skip bleach, fabric softener, and starch sprays — all three break down natural cotton over time.

A little softness and wrinkle is the washed cotton doing its job. If you prefer a crisp look, it presses beautifully.

Returns & Exchanges

For non-personalized items, email us within 14 days of delivery to start a return or exchange. We'll issue your Return Authorization (RMA) number, and you'll have 14 days from then to ship it back.

  • Store credit — issued for the full amount you paid, with no restocking fee
  • Refund to your card — subject to a 15% restocking fee

Items need to come back unused and unwashed, in their original condition, with the RMA number written on the outside of the package. Return shipping is the customer's responsibility.

Full details on our Returns & Exchanges page.

That's our Handmade Promise: if a piece arrives with a workmanship flaw, or we got your order wrong, we'll repair it, remake it, or refund you in full.

No fee. No restocking charge. Email us within 30 days with a photo and your order number, and we'll make it right.

No — monogrammed, personalized, and fully custom pieces are final sale, because they're sewn specifically for your family and can't be resold.

Gift cards, fabric swatches, and fabric by the yard are final sale as well.

This is exactly why we recommend ordering swatches before a monogrammed piece — it's the one order you can't undo. Our Handmade Promise still covers you if we make a mistake on our end.

General

Usually the same day, and always within 2 business days. We're a small, woman-owned studio and every message is read and answered personally.

Reach us at customercare@highcottontextile.com.

On a limited basis, yes. All of our designs are original and copyrighted.

Email us with details about your shop or brand and we'll be in touch.

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Still have questions?

We're happy to help — reach us directly at the studio.

Email the studio

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