Our Handmade Promise

If something arrives with a workmanship flaw, or we simply got it wrong, that's on us. Email us within 30 days with a photo and we'll repair it, remake it, or refund you in full.

Changed Your Mind? Tell Us Before We Cut.

You may cancel or change any order at no charge until it enters production. Just email us and we'll tell you exactly where yours stands.

Once fabric has been cut for your order, a 15% processing fee applies, since your materials and labor are already committed.

We are unable to make pricing adjustments once an order has been placed. The following cannot be cancelled:

• Fabric by the Yard
• Fabric Swatch Samples

Returns & Exchanges

For non-personalized items, email us within 14 days of delivery and we'll issue your Return Authorization (RMA) number.

Items must be unused, unwashed, and in original condition. Please write your RMA number on the outside of the package — returns without it cannot be accepted. We are unable to accept returns on any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

Return shipping is the customer's responsibility. We recommend a tracked, insured service, as we are unable to cover packages lost or damaged on the way back to us.

Third-party shipping protection is not refundable once a package has been delivered.

Not sure about a color? Order fabric swatches before you commit — it's the surest way to know exactly what you're getting.

Final Sale

Because these are made specifically for you and cannot be resold, the following are final sale and not eligible for return or exchange:

• Monogrammed and personalized items
• Custom orders — including custom colors, custom lengths and measurements, or any other change from the original product listing
• Items made from customer-supplied fabric
• Fabric by the Yard
• Fabric Swatch Samples
• Gift cards
• Items marked Final Sale or Clearance

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

Store credit is issued as a gift certificate emailed to you, for the full amount paid, with no restocking fee. Card refunds are issued to your original payment method, less the 15% restocking fee. Please allow a few business days for a card refund to reflect on your statement.

If you haven't received your refund:

• First, check your bank account — it may already be there
• Contact your credit card company; posting can take a few business days
• Contact your bank directly, as processing times vary
• If you've completed all of the above and still haven't received it, please email us at customercare@highcottontextile.com

Gifts

If an item was marked as a gift at the time of purchase and shipped directly to you, you will receive store credit for the full value of the return once the item is received. A gift certificate will be emailed to you.

If the item was not marked as a gift at purchase, or if the gift giver had the order shipped to themselves first, we can either issue store credit or send a refund to the original purchaser.

Return Shipping

Customers are responsible for all return shipping costs. We recommend a tracked, insured service. High Cotton Textile is not responsible for items that are damaged or lost in transit back to us.

Depending on your location, estimated transit times for exchanged items may vary.

Promo Codes & Store Credit

All promo codes, gift cards, and store credit must be applied at the time of order placement. We are unable to adjust or apply discounts to an order after it has been placed.