Returns and Exchanges
CANCELLATIONS:
Cancellations may only be requested within 1 hour of purchase. We do not make any types of pricing adjustments once an order is placed. Non-cancellation items include any orders containing fabric, fabric swatches, and any orders containing crib liners. There is an 25% processing fee for any cancellation. Orders containing fabric, fabric swatches, and/or crib liners are final sale and cannot be cancelled.
ANY ORDERS CONTAINING CRIB LINERS ARE FINAL SALE AND CANNOT BE CANCELLED.
PROMO CODES:
All promo codes, gift cards, or store credit must be used at the time of order placement. We can not adjust an order once it's been placed.
RETURNS/EXCHANGES:
Returns and exchanges may only be requested within 3 days of delivery, and items must be shipped back within 10 days of delivery. Return/exchange shipping is paid by the customer and all returns/exchanges must be shipped via UPS Ground with insurance, as we are not liable for damages or loss of returned packages. There are no cancellations, returns, exchanges, or refunds on any custom orders (i.e. custom colors/changes to colors requested to a product other than the original product/description shown, custom/change in length, or any other customizations/changes).
THERE ARE ALSO NO RETURNS OR EXCHANGES ON ANY ORDERS CONTAINING CRIB LINERS.
ORDERS CONTAINING CRIB LINERS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES.
Additional non-returnable items:
Personalized/Monogrammed Items
Gift cards
Fabric Swatch Samples
Fabric By the Yard
After reviewing your request, you will be issued a return authorization number (RMA) that is to be written on the outside of the box/package you return the items in. Items must be received back at our studio within 10 days of receiving your RMA.
There is a 25% restocking fee for any return or exchange.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is not delivered to our shop within 10 days after receiving the RMA
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at highcottontextile@gmail.com.
SALE ITEMS
Only regular priced items may be refunded. Sale items cannot be refunded and are not eligible for return.
EXCHANGES
We only replace items if they are defective or damaged and cannot be repaired. If you need to exchange it for the same item, send us an email at highcottontextile@gmail.com and request a return authorization number (RMA).
We do not accept exchanges after the item has left our studio.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we can either offer you store credit or send a refund to the gift giver who will find out about your return.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We only accept returns shipped through UPS Ground, including insurance. High Cotton Textile is not responsible for items damaged or lost in transit.