Returns and Exchanges - High Cotton Textile

Returns and Exchanges

RETURNS 

We accept returns within 7 days of when you received the item. Close-out or sale items are NOT eligible to be returned or exchanged.

Contact us within 3 days of delivery for any returns or exchanges. There is a 25% restocking fee for all returns and exchanges.

In order to return an item you must contact us to issue you a return number (RMA number) that is to be placed on the exterior of the box you return the item(s) in.

We HIGHLY recommend that you return your merchandise via insured courier (FedEx, UPS, USPS Parcel Post) and keep your receipt & tracking number. High Cotton Textile is not responsible for items damaged or lost in transit.

If the original item is purchased with a promo code or discounted price, the same promo code can not be used on the exchange.

ATTN: (RMA Number)
High Cotton Textile
3145 County Road 2287
Glenwood, AL 36034

Please note: We will not accept returns without the return number on the outside of the box.

After we receive your item, please allow up to 7 business days for us to process your return. You will receive an email notification once it has been processed (assuming it has been returned in acceptable condition). We do not refund shipping charges. We will refund to your original payment method only. 

If you have any questions or concerns, please don't hesitate to contact us

We suggest ordering a fabric swatch / sample if you are unsure about the color or pattern on any of our fabric designs. 

EXCHANGES

We accept exchanges within 7 days of when you received the item. Close-out or sale items are NOT eligible to be returned or exchanged.

You are responsible for the cost of return shipping back to High Cotton Textile. We HIGHLY recommend that you return your merchandise via insured courier (FedEx, UPS, USPS Parcel Post) and keep your receipt & tracking number. High Cotton Textile is not responsible for items damaged or lost in transit. 

We we will ship your new item back to you for free! (US Only) 

 

 

 

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